Customer Service Specialists

Key Responsibilities

• Answer inbound calls and respond to customer queries professionally.
• Make outbound calls to follow up on inquiries and leads.
• Maintain accurate records of calls, leads, and customer details.
• Share up-to-date information about GHR’s projects and services.
• Transfer qualified leads to the sales team.
• Resolve basic customer issues and escalate where necessary.
• Accurately record all customer interactions and lead details in the system and promptly update lead sheets to support sales tracking and reporting

Requirements

• GCE A/L qualification or equivalent; diploma in marketing or communication is a plus.
• 1–2 years of experience in a call center or customer service role.
• Excellent verbal communication skills in English and Sinhala/Tamil.
• Fluency in English is required; proficiency in Tamil is an added advantage.